Privacy Policy

Last updated: April 2026

Introduction

Kidz Childcare Group ("we", "us", "our") is committed to protecting the personal information we collect and hold. This policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

We may collect the following types of personal information:

  • Parent/guardian names, addresses, phone numbers and email addresses
  • Child's name, date of birth, medical information, allergies and dietary requirements
  • Emergency contact details and authorised pick-up persons
  • Immunisation and health records
  • Centrelink Customer Reference Numbers (for CCS purposes)
  • Employment information (for staff and job applicants)
  • Photographs and videos of children (with consent)
  • Website usage data through cookies and analytics

How we collect information

We collect personal information directly from you when you:

  • Enquire about our services or book a tour
  • Complete an enrolment form
  • Communicate with our centres by phone, email or in person
  • Apply for employment
  • Use our website or family communication app
  • Provide feedback or make a complaint

How we use your information

We use personal information to:

  • Provide childcare and early education services to your child
  • Communicate with you about your child's care, development and daily activities
  • Process Child Care Subsidy claims with the Australian Government
  • Meet our legal and regulatory obligations under the Education and Care Services National Law
  • Manage enrolments, waitlists and billing
  • Respond to enquiries and provide customer support
  • Process job applications
  • Improve our services and website

Disclosure of information

We may disclose personal information to:

  • The Australian Government (Department of Education) for CCS administration
  • State and territory regulatory authorities as required by law
  • Medical professionals in the event of an emergency
  • Our family communication app provider (for daily updates and photos)
  • Third-party service providers who assist with our operations (e.g. billing, IT support)

We will not sell, rent or trade your personal information to third parties for marketing purposes.

Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage of physical records, password-protected digital systems, and access controls limiting information to authorised staff only.

Photographs and videos

We may photograph or video children as part of their learning documentation and daily communication with families. Photographs are shared only with authorised family members through our secure family app, OWNA. We obtain written consent before using any images for marketing, social media or promotional purposes.

Cookies and website analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This information is collected anonymously and is used to improve the website experience. You can manage cookie preferences through your browser settings.

We use Google Analytics to measure visits, and the Meta Pixel (Facebook and Instagram) and Google advertising tools to measure our advertising and to show our ads to people who have visited our website. These services use cookies and similar technologies, and Google and Meta handle that information under their own privacy policies. You can opt out of personalised advertising in your Google Ad Settings (adssettings.google.com) and your Facebook or Instagram ad preferences, and you can block Google Analytics with Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).

Access and correction

You have the right to access and correct personal information we hold about you or your child. To request access or correction, please contact your centre directly or email us at the address below.

Complaints

If you believe we have breached your privacy, please contact us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

For privacy-related enquiries, please contact:

Kidz Childcare Group
Phone: 0499 771 515
Website: kidzchildcare.com.au